Breaking the Language Barrier in 0.5 Seconds! Behind the Scenes of Fukuoka Airport & Hakata Station's "20-Language Support"
Felo Translator was officially adopted for Fukuoka Prefecture's AI utilization project. Multilingual AI translation revolutionized inbound tourism support at Fukuoka Airport International Tourist Information Center and Hakata Station General Information Center.
The Limits of Language Support Amid Surging Inbound Tourism
With the rapid increase of foreign visitors to Japan, multilingual communication challenges at airport and station information centers became impossible to handle with traditional human support alone.
The following challenges were particularly evident at airport information centers:
| Challenge | Details |
|---|---|
| Language Communication | Approximately 60% of sites recognize it as a challenge |
| Securing Multilingual Staff | Severe staff shortages at approximately 41% of facilities |
| Insufficient Multilingual Signage | Difficulty providing immediate response in foreign languages |
| Cultural & Etiquette Differences | Approximately 61% struggle with handling these differences |
As the gateway to Kyushu, Fukuoka Airport serves many international routes from China, South Korea, Southeast Asia and beyond, making multilingual support enhancement an urgent priority.
Felo Translator Officially Adopted for Fukuoka Prefecture's AI Initiative
Fukuoka Prefecture implemented the "AI-powered Foreign Tourist Travel Behavior Analysis Project" to strengthen inbound support. Felo Translator, developed by Sparticle Inc., was officially adopted as the AI-powered voice translation app for this project.
| Item | Details |
|---|---|
| Project Name | "AI-powered Foreign Tourist Travel Behavior Analysis Project" (Led by Fukuoka Prefecture) |
| Implementation Period | June 28, 2024 - March 31, 2025 (Approximately 9 months) |
| Deployment Site 1 | Fukuoka Airport International Tourist Information Center (Operator: Fukuoka International Airport Co., Ltd.) |
| Deployment Site 2 | Fukuoka City Tourist Information / Hakata Station General Information Center (Operators: JR Kyushu Railway Company / Fukuoka City) |
| Partner Company | QTnet, Inc. (Translation device provider) |
Felo Translator's 4 Core Capabilities
Translation features specialized for tourism and inbound support, combining proprietary RRT technology with multiple generative AI systems.
Real-World Applications at 2 Locations
Felo Translator supported inbound tourism at both Fukuoka Airport International Tourist Information Center and Hakata Station General Information Center.
| Scene | Response Details | Effect |
|---|---|---|
| Transportation Guidance | City access and transfer information | β Reduced wait times |
| Tourism Information | Tourist spots and event information | β Improved satisfaction |
| Emergency Response | Trouble and lost property handling | β Quick problem resolution |
| Accommodation & Dining | Hotel reservations and restaurant recommendations | β Enhanced service quality |
| Scene | Response Details | Effect |
|---|---|---|
| Railway Guidance | JR and subway transfers, ticket purchase support | β Improved convenience |
| Area Information | Surrounding facilities and commercial complexes | β Enhanced exploration |
| Luggage Storage | Coin locker and baggage storage guidance | β Reduced stress |
Proven Results: Breaking Down Language Barriers
Both quantitative and qualitative results clearly demonstrate the impact of Felo Translator's implementation.
From Fukuoka to Kyushu and Beyond
Based on the success at Fukuoka Airport and Hakata Station, the following expansions are anticipated.
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